Return Policy
We want you to feel confident building your routine. We stand behind the quality of our products and the accuracy of your order. If something arrives damaged, incorrect, or defective, contact us so we can make it right. Grooming products and discovery products are final sale for change-of-mind purchases; unused bases have a separate return option below.
This policy covers purchases made directly from shiftroutine.com. For purchases from another retailer, contact that retailer for returns; you can still contact SHIFT about a product quality or safety concern.
Grooming products and discovery products
For hygiene and product-integrity reasons, grooming products are not eligible for change-of-mind returns, refunds, or exchanges after delivery, including products reported as unopened or unused. This applies to shampoo, conditioner, body wash, body cream, and deodorant. We cannot reliably verify their condition after they have left our care. Fragrance discovery cards and discovery sets are also final sale for change-of-mind purchases.
We offer fragrance discovery cards to help you choose your scent before purchasing full-size products. If you are unsure which fragrance to choose, we recommend starting there. Purchasing discovery cards is optional.
Personal scent preferences do not qualify for a grooming-product return, refund, credit, or exchange. This applies whether or not you purchased discovery cards first. Choosing a different scent or deciding that a correctly supplied, non-defective product's scent or feel is not your preference does not make it defective.
Discovery cards help you explore fragrance; they do not let you test a grooming formula on your skin or hair or guarantee an identical scent experience during use. If you receive the wrong scent or believe a product is defective or does not match its description, contact us so we can investigate. We review those concerns separately from personal preference.
Final sale does not prevent you from reporting damage, defects, incorrect items, quality or safety concerns, or exercising rights provided by law. See the support section below.
Returns of unused bases
Email info@shiftroutine.com within 30 days after your base is delivered to request a change-of-mind return. Include your order number, the bases you want to return, and a brief reason. Bases must be unused, undamaged, and returned with all included parts and their original product packaging. Any additional final-sale items will be clearly identified before purchase.
We will provide return instructions and the correct return address. Please send approved returns within 14 days after receiving those instructions, using tracked shipping, and keep your shipping receipt. Do not send items to an address on your delivery package without checking with us first. You do not need the original shipping box if you can pack the items securely.
Base return fees, shipping costs, and exchanges
For an eligible change-of-mind base return, you pay the return shipping cost. If we offer a prepaid label, we will tell you its cost before you agree to use it; that amount will be deducted from your refund. Original shipping charges are not refundable for change-of-mind base returns. If your order shipped free, we will not deduct an outbound shipping charge later.
A flat $5 restocking fee applies to each approved change-of-mind base return shipment, regardless of how many bases it contains. The fee is deducted from your refund and is separate from return shipping. Where possible, return all approved bases from the same order together to avoid a separate fee for another shipment. We will confirm the expected refund and any deductions before you send your return. This fee does not create a return option for grooming or discovery products.
The restocking fee will not exceed the merchandise amount being refunded. Return-fee and prepaid-label deductions will not create a negative refund or a separate balance due. If you are returning only a low-value item, contact us before mailing it so we can review the available options.
There is no restocking fee for damaged, incorrect, or defective items, an order canceled before shipment, or an approved refund that does not require a return. We do not apply fees where prohibited by law.
We do not offer change-of-mind exchanges of grooming products. For an eligible base, request a return and place a separate order if you want a replacement; the new order's shipping charges apply as shown at checkout. For an incorrect or defective item, contact us before placing another order.
Damaged, incorrect, defective, or missing items
Email info@shiftroutine.com as soon as you notice a problem. For visible delivery damage or an incorrect item, contacting us within 7 days of delivery helps us resolve it quickly; this is a request for prompt reporting, not a cutoff for valid claims or legal rights.
Include your order number and a description. Photos of the item, packaging, and batch code, if available, can help us investigate. Keep the product and packaging until we provide instructions. Please do not mail leaking or potentially unsafe products without our instructions.
When an item arrives damaged, incorrect, or defective, we will arrange a replacement or refund, consistent with your applicable rights, at no additional cost to you. SHIFT covers any return shipping we require and any replacement shipping. If we refund an affected item, we also refund its applicable tax and its proportionate share of the original shipping charge. If the entire order is affected and refunded, we refund its full original shipping charge.
If an order is missing or tracking says delivered but you cannot locate it, contact us. We will investigate with the carrier and work with you on a resolution.
If you experience irritation or an unexpected reaction, stop using the product and contact us. We review these concerns individually; the final-sale restriction does not prevent you from reporting a quality or safety problem.
Systems, bundles, and discounts
Refunds reflect the price actually paid for each eligible item, including its share of any discount, plus applicable tax, less the return fees described above when applicable. Purchasing a system or bundle does not change an item's eligibility: grooming and discovery products remain final sale for preference reasons, while an eligible unused base can be returned separately. A base must also be returned to receive a refund for that base, unless we approve a refund without a return. If an individual item has a quality or fulfillment issue, contact us about that item; you do not need to return an entire system unless we specifically arrange it with you.
We will not increase the price of items you keep or charge back a base discount because you return an eligible item or cancel a subscription. Promotional items provided at no charge have no cash refund value.
Subscriptions and order cancellations
The same conditions apply to initial subscription orders and renewal deliveries. Grooming products are final sale for change-of-mind purposes on both. Any eligible base has its own 30-day return-request window. Quality, safety, and fulfillment issues remain covered on every delivery.
To cancel future subscription renewals, visit Manage your subscription at https://www.shiftroutine.com/apps/subscriptions. Enter the email address used for your subscription, click Email me a link, and open the secure link sent to your email. Select your subscription and complete cancellation before your next scheduled renewal charge, using the next billing date shown in your subscription account. If you cannot access your account or encounter a cancellation issue, email info@shiftroutine.com before the scheduled charge. Include your order number or the email address used for your subscription. For requests requiring assistance, we use the time we receive your email, even if our reply comes later, and will confirm cancellation by email.
Canceling a subscription stops future renewals. It does not automatically cancel an order already charged, and returning an order does not automatically cancel future renewals. If you want both, tell us in the same email.
For any order already placed, contact us promptly if you want to cancel it. If we can stop it before shipment, we will cancel it and refund the canceled items, applicable tax, and any shipping charge no longer incurred. If it has shipped, this return policy applies. We will honor any additional cancellation or refund rights required by law. If we cannot ship within the promised time, we will notify you and provide the required delay-consent or cancellation and refund options.
Receiving your refund
We will inspect returned items and email you the outcome. For eligible returns, we will issue your refund to the original payment method within 5 business days of receiving the return. If we approve a refund without requiring a return, we will issue it within 5 business days of approval, or sooner if required by law. Your bank or payment provider may take additional time to post the credit.
If an item does not meet the change-of-mind return conditions, we will explain why and contact you about the next steps before taking further action. We will not replace a refund you are entitled to with store credit unless you agree.
Nothing in this policy limits rights or remedies you have under applicable consumer law. The policy presented when you place your order applies to that order.
Questions? Contact info@shiftroutine.com.